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Status Messages Description
- Unable to create your private key and certificate
- Unable to authenticate user (login)
- An unexpected error occured connecting to (server name)
- No available server found
- The server was unable to process the request (HTTP error code)
- Cannot reach server (server:port)
- Cannot reach proxy (server:port)
- Proxy unable to authenticate user on (server:port)
- Collision detected: Bridge (Id) is already running for user "(login)"
- Untrusted Publisher "(publisher)" for server "(server)"
- Connection aborted
- Connection Timeout
- Unable to initialize the connection to the remote host
- Unable to load or generate SSL private key
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- Network Adapter detected
- No Valid Network Adapter detected
- Identical network on both sides, your computers are probably on the same network
- Invalid or Unsuported Network card on the remote computer
- Unable to initialize a connection to the remote computer
- Unable to assign an IP address for the remote Computer
- IP Address collision, (IP Address) detected on another computer on the network
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- Unknown Problem
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WallCooler encrypts all data to securely send data over the public Internet using the industry security standard: SSL 128-bit private/public key pair asynchron encryption.
During installation, WallCooler creates a user specific private key and keystore (a keystore is a password protected file where the private key and other certificates are stored on your computer). You cannot use WallCooler without the keystore. |
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WallCooler is unable to create a keystore to hold you private key and certificate used to encrypt the data across the internet. |
| You probably do not have enough rights, or the drive where wallcooler is installed is full. |
Check there is enough disk space left on the drive where your are installing WallCooler (the installation requires about 100MB).
Administration privelges are also required to install (but not to run) WallCooler. If you do not have Administrator rights, you can ask your IT support to install WallCooler. |
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After installing WallCooler for the first time on your computer, you need to create your Vedivi Account and Online Login. WallCooler server uses your login to connect the computers, running WallCooler, to one anohter.
You can set WallCooler to automatically sign you in or manually connect by typing your password every time WallCooler is disconnected or your computer is restarted. |
| Could not log you in, check username and password. |
| Your login and/or password do not match those stored on your Vedivi account. |
Check that you correctly entered your login and password (passwords are case sensitive) and try again.
If your password recently changed (either by you or following a 'I forgot my password' reset) you must sign out from all the running WallCoolers and sign back in using the new password. |
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All WallCoolers connect to Vedivi servers in order to properly connect to each other.
WallCoolers running on different computers can only exchange information if they are both connected to a server with the same login and password. |
| WallCooler was unable to connect to a Vedivi server. The server was probably too busy to process incoming connection. WallCooler will try again in few minutes. |
| While WallCooler was trying to connect to the Vedivi servers, a network or server problem closed the conenction. |
WallCooler will automatically try to connect again in few minutes. The connection should then be restored. You can also sign out and sign back in to force a new connection attemp. |
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All WallCoolers connect to Vedivi servers in order to properly connect to each other.
WallCoolers running on different computers can only exchange information if they are both connected to a server with the same login and password. |
| WallCooler cannot find a suitable server to connect to. This normally happens when maintenance work is performed on some servers. This should be resolved in a few minutes and WallCooler will recover then |
| Vedivi servers might be unavailable or undergoing maintenance work. WallCooler was not able to connect the servers. There is nothing wrong will your application or Internet connection. |
WallCooler will automatically try to connect again in few minutes. The connection should then be restored. You can also sign out and sign back in to force a new connection attempt. |
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All WallCoolers connect to Vedivi servers in order to properly connect to each other.
WallCoolers connect to Vedivi servers via the public Internet using the HTTPS protocol (Hyper Text Transport Procol over Secure socket layers). |
| The Vedivi servers could not properly process a WallCooler request. If you see this error several times, you should update your WallCooler to the latest available version. |
WallCooler is not able to 'talk' to the Vedivi servers anymore. The reason may be:
- a momentary outage of the Internet
- the Vedivi servers not supporting the WallCooler version you are running
- you are connecting via a proxy server and it cannot properly connect to the Internet (maintenance work or heavy traffic)
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WallCooler should automatically recover in few minutes if the problem was linked to the network or Internet connection.
If your WallCoolers keep losing connectivity to the Vedivi Servers or to one another, you should check for the latest WallCooler version available and donwload and install it. You can check if a newer version is available by going to 'Help->Check For Update' in your current WallCooler application. |
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All WallCoolers connect to Vedivi servers, using the public Internet, in order to properly connect to each other. |
| WallCooler cannot contact the Vedivi servers. |
| WallCooler is not able to find any available Vedivi server. The problem is either coming from a momentary outage of the network/Internet or Vedivi servers are somehow unavailable. |
WallCooler should automatically recover in few minutes if the problem was linked to the network or Internet connection.
You can also force a reconnection attempt by signing out and back in. If the problem persist, you should check the Internet connection on the computer running WallCooler.
For example, open a browser application (such as Internet Explorer or FireFox) and try any website that you haven't visited recently (to avoid any caching on your browser).
If you are using a proxy server to connect to the Internet, you browser might be configured to automatically detect the proxy's settings whereas you need to manually provide this information to WallCooler. Check the proxy settings in WallCooler in Settings->General and provide the required values depending on the type of proxy server you use (you might need to ask you local IT team to provide with the correct values).
You can check that you can access the Internet from WallCooler by going to Settings->General and clicking on 'Test Connection'. |
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All WallCoolers connect to Vedivi servers, using the public Internet, in order to properly connect to each other. |
The proxy configured cannot be contacted, it might be temporarily unavailable.
If you see this error several times, you might want to check your proxy configuration (Settings...->General) |
| WallCooler cannot connect the proxy server using the values (hostname and port) set in the Settings->General Tab. Either the problem is due to a temporary network outage or the proxy server hostname and port are not valid. |
If the problem is linked to a network outage, WallCooler will automatically recover few minutes after the network is back up and running.
The problem can also be related to the proxy server - Check that the proxy server is not down or undergoing maintenance work and that you can still access the proxy server using the same hostname and port provided in the Settings->General Tab.
To change the proxy settings, you first need to sign out.
You can check that you can access the Internet from WallCooler by going to Settings->General and clicking on 'Test Connection'. |
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All WallCoolers connect to Vedivi servers, using the public Internet, in order to properly connect to each other. |
| The proxy refused the credential you provided, please check your proxy settings in Settings...->General. (If you are signed in, you need to sign out before changing the proxy settings) |
| The proxy server refused the credentials provided (username and/or password in the Settings->General Tab). |
Check that the username and password are still valid. If you recently changed your Windows login and/or password, you need to reflect the corresponding changes in the Settings->General Tab.
To change the proxy settings, you first need to sign out.
You can check that you can access the Internet from WallCooler by going to Settings->General and clicking on 'Test Connection'. |
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All WallCoolers connect to Vedivi servers in order to connect to each other.
WallCoolers running on different computers can only exchange information if they are both connected to a server with the same login and password. |
| You already have two WallCoolers connected together using the same login and default connection Id (bridge Id). You cannot connect this Bridge until you have stopped one of the two bridges already connected. |
| WallCooler and the Vedivi servers use the login and a connection Id, called a Bridge Id, to connect two WallCoolers together. You cannot connect more than two WallColers to one another at any one time using the same login (e-mail). |
Disconnect one of the connected WallCoolers before connecting the new one.
Alternatively, if you want to have a permanent connection between more than two computers, you can create a different Vedivi account (thus creating a different login) and setup your WallCoolers by pairs, each using a differen login. |
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All WallCoolers connect to Vedivi servers in order to properly connect to one another.
WallCoolers connects over the public Internet using the HTTPS protocol (Hyper Text Transport Procol over Secure socket layers), which is the industry standard for security data transport on the public Internet. |
| WallCooler is unable to validate the target server as a genuine Vedivi servers. |
WallCooler only connects to properly identified Vedivi server. An genuine Vedivi server's address always ends with vedivi.com.
When a target server fails to identify as a Vedivi server, WallCooler will abort the connection and display the warning message. |
Check that the target server is correctly set in the Settings->Connectivity Tab.
The official Vedivi server address should always be client.online.vedivi.com |
| Report an issue to the Vedivi Support Team - Click here |
All WallCoolers connect to Vedivi servers in order to properly connect to each other.
WallCooler makes connections upon signing in or as required depending on usage and Internet connectivity. |
| WallCooler was connecting to the Vedivi servers when the user forced a disconnection. No further connections will be made until the Bridge is manually restarted or the user signs out and in again. |
| User clicked on the disconnect button while WallCooler was connecting to the Vedivi servers. By default, WallCooler will always stay connected to the Vedevi servers unless the user is signed out or the bridge is manually disconnected. |
This is a information message only. To reconnect, you can click on the Bridge connect button or sign out and back in. |
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All WallCoolers connect to Vedivi servers in order to properly connect to each other.
WallCooler makes connections upon signing in or as required depending on usage and Internet connectivity. |
Failed to establish a connection in a reasonable time.
This is probably due to a busy network or a temporarily slow Internet connection.
Other attempts will be made in a few minutes. |
| By default, WallCooler will always stay connected to the Vedivi servers unless the user is signed out or the bridge is manually disconnected. If your Internet connection is busy, slow or momentarly unavailable then the connection attempts may take longer than usual and WallCooler will give up and try in few minutes. |
You can either let WallCooler reconnect in few minutes or you can force WallCooler to reconnect straight away by signing out and back in.
Alternatively, you can click on the Check button, in the Statistics panel. |
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All WallCoolers connect to Vedivi servers in order to properly connect to each other.
WallCooler makes connections upon signing in or as required depending on usage and Internet connectivity. |
Failed to complete connection with the remote host.
The remote computer or the server failed to complete initialization in a reasonable time.
This is usually due to a busy network or computer and should be resolved next time you connect |
| WallCooler was unable to properly open a connection to the Vedivi servers, the connection was somehow aborted or failed during the attempt. |
You can either let WallCooler reconnect in few minutes or you can force WallCooler to reconnect straight away by signing out and back in.
Alternatively, you can click on the Check button, in the Statistics panel. |
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WallCooler encrypts all data to securely send data over the public Internet using the industry security standard: SSL 128-bit private/public key pair asynchrome encryption.
During installation, WallCooler creates a user specific private key and keystore (a keystore is a password protected file where the private key and other certificates are stored on your computer). You cannot use WallCooler without the keystore. |
| WallCooler is unable to read or generate your private key. |
| Your keystore might be corrupt or missing. |
Re-installing WallCooler should solve then problem. |
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WallCooler handle the network traffic between your computer and network on the one hand and the remote computer and network on the other. A connection with the same login and bridge Id (default setting in WallCooler) is called a bridge.
To route the traffic between both networks, WallCooler will directly connect to the computers' network cards and act as a network driver. |
| A valid network adapter has been detected. WallCooler can now route network traffic between your computers. |
| This is an information message. WallCooler can now start receiving and sending network traffic between both computers/networks. |
WallCooler will display more details about the network card it detected. You should be able to recognize one of the cards available on your computer. |
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WallCooler handle the network traffic between your computer and network on one hand and the remote computer and network on the other. A connection with the same login and bridge Id (default setting in WallCooler) is called a bridge.
To route the traffic between both networks, WallCooler will directly connect to the computers' network cards and act as a network driver. |
WallCooler is not able to locate any NetworkAdapter it can use. WallCooler needs to be able to connect to the local network to work.
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WallCooler was unable to detect, on the local computer, the WallCooler VPN adapter that was installed with WallCooler due to one of the following:
- WallCooler VPN Adapter is starting and will be ready shortly.
WallCooler will recover from such modification after few minutes.
- The WallCooler VPN Adapter has been disabled manually.
Please make sure WallCooler VPN Adapter is enabled (in Control Panel->Networks Connections ).
- You have already tried the solutions described above, but still get this error.
Try to reboot your computer, and if the problem still happens, reinstall WallCooler VPN.
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Try the solutions described above.
If you still have the same error all the time, please contact us (support@vedivi.com).
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» Vedivi Support: Submit a support request
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WallCooler routes network traffic between two networks. Local network traffic(packets to and from the local subnet) is excluded. WallCooler cannot route network traffic between two identical subnets. |
WallCooler will abort the connection, because both computers are on an identical network.
It can happen in two cases:
1) Both computers are on the same network, so you can directly access the remote computer.
2) Both computers are on different network, but share the same addressing (address/subnet).
(WallCooler will not connect unless you modify one of the network addressing.) |
| WallCooler route the network traffic between two network. WallCooler will not open any connection if you are trying to connect two computers that are already part of the same network or of identical IP addresses range. |
Most probably, both of the computers, WallCooler is running on, are plugged on the same network and there is nothing you need to do.
For example, if you install WallCooler on your office PC and on your laptop, your WallCoolers will not connect to one another when you plug you laptop in the office but will automatically resume connections where you are away with your laptop.
On the other hand, WallCooler will not function either if your local network has the same IP addresses and subnet as those of your remote network.
For example, if your home and office networks are configured with the following private network range:
- IP addresses: 192.168.0.XXX (where XXX is any number between 1 and 254)
- Network mask: 255.255.255.0
To use WallCooler, you will have to change one of the networks' settings. For example, you can set the follwing private range at home:
- IP addresses: 192.168.10.XXX (where XXX is any number between 1 and 254)
- Network mask: 255.255.255.0 |
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WallCooler handle the network traffic between your computer and network on the one hand and the remote computer and network on the other. A connection with the same login and bridge Id (default setting in WallCooler) is called a bridge.
To route the traffic between both networks, WallCooler will directly connect to the computers' network cards and act as a network driver. |
WallCooler could not properly start, probably because the network card on the remote computer is not supported.
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WallCooler was unable to detect, on the remote computer, a valid network card it can work with.
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Your local WallCooler is properly functioning and the problem is only with the remote computer's network card.
Check the error messages on your remote WallCooler. (The remote error shall be No Valid Network Adapter detected)
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» Error: No Valid Network Adapter detected.
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| WallCooler aborted the connection due to a network error. Please try again. |
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WallCooler assigns an IP address for the remote computer on the local network. This is automatically done using DHCP or finding unused IP addresses. |
WallCooler was unable to automatically assign an IP Address for the remote computer.
WallCooler has tried using DHCP, but could not contact any DHCP server on the network.
It also tried to assign an unused address on the network. You need to manually assign a static IP address on the Bridge. |
| WallCooler did not find a valid DHCP server and there are no unused IP address on your subnet. |
You need to manually assign a static IP address (from another subnet) to your bridge. |
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WallCooler assigns an IP address for the remote computer on the local network. This is automatically done using DHCP or finding unused IP addresses.
However, if WallCooler detects that the previously assigned address is now used it gives priority to the local network and reassgins a new IP address for the remote network. |
The IP Address WallCooler assigned to the remote computer has been detected on the network.
Another computer has been plugged on the network and uses the address currently held by WallCooler.
WallCooler needs to restart the connection and assign a new address. |
Most probably, a computer setup with a static IP address (identical to the one WallCooler uses) has been plugged on the network. |
This is an information message and WallCooler will assign a new address.
No user action is required. WallCooler will automatically recover. |
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| An unknown problem occured. If you see this error too many times, please update to the latest available version |
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Download and install the latest available version and try again. If the problem persists, contact the Vedivi Support Team. |
| Report an issue to the Vedivi Support Team - Click here |
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